Refund and Returns Policy

This policy outlines the conditions for returns and refunds at Defined Urban. Please read these terms carefully to ensure a smooth process.

1. Mandatory Unboxing Video

To protect your purchase and help us verify transit issues, a mandatory unboxing video is required for all claims.

2. Returns for Damaged Goods

We accept return or exchange requests only if the product is damaged upon arrival or if the wrong item was delivered.

3. Refund Process

We offer flexible refund options depending on how you made your purchase:

4. How to Submit a Claim

To initiate a return or refund, please email info@definedurban.com with the following:

  1. Your Order Number.
  2. Clear photos of the damaged area.
  3. The Mandatory Unboxing Video.

5. Shipping

If the return is approved due to damage, Defined Urban will bear the shipping costs. We will either arrange a reverse pickup or credit the shipping charges back to you if self-shipping is required.