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We love hearing from our community! Whether you have a question about our latest collection, need help with an order, or just want to say hi, we are here for you.
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Customer Support
For order inquiries, tracking, or assistance with returns (remember to include your order ID and unboxing video for damage claims), please reach out to us at:
info@definedurban.com
Business Hours
Our team is available to assist you during the following times:
Sunday: Closed (But feel free to email us, and we will get back to you on Monday!)
Monday – Saturday: 10:00 AM to 6:00 PM
Quick Links
Need to return an item? Check our Refund and Returns Policy.
Questions about shipping? View our Terms and Conditions.